Shipping & Delivery

This document sets forth the shipping policies applicable to customers making a purchase on https://www.b atousai .com/.

If you have any questions, please contact support@b atousai .com or visit https://www.b atousai .com/pages/contact-us.

processing time for shipping

All orders are normally processed within 3 business days. No orders are dispatched or delivered on Sundays and public holidays.

During holiday seasons or high volume orders, orders may be delayed. We will notify you accordingly by email or phone to keep you updated in case of any delays. Please be patient with us in these critical situations.

If we have a high volume of orders, shipping may be delayed by a few days. Please allow extra days for delivery. If there is a significant delay in shipping your order, we will contact you by email or phone.

shipping rates

Our preferred delivery partner is DHL. You can find more information about shipping costs here . The shipping costs for your order will be calculated automatically and displayed at checkout.

Within Germany

Within the EU

Additional information: All prices mentioned above are final prices and are exempt from VAT according to the German VAT Act, unless otherwise stated for the individual prices.

1) 1 incl. VAT

2) 2 max. circumference (= L + 2 x W + 2 x H) 300 cm.

rest of Europe

Additional information: All prices stated above are final prices and are exempt from sales tax according to the German VAT Act (UStG), unless otherwise stated in the individual price information.

Service Premium: DHL Paket International with Service Premium is given priority and always transported using the fastest route. Your package always takes the next possible flight or truck to its destination and is also given preferential treatment in the destination country. This means it reaches its destination much faster.

• The prices quoted are in addition to the transport fee for DHL Paket International/DHL ExpressEasy and are exempt from sales tax according to the UStG, unless otherwise stated in the individual price details.
• Circumference (= L + 2 x W + 2 x H) 300 cm.

delivery address

Please note that we cannot change the shipping address after the order is placed. We recommend that you check your shipping address before placing the final order.

tracking your order

When you place an order, we will send you an email confirming receipt of the order. Acceptance of your order will occur when the product is dispatched - we will send you an email confirming dispatch of the product ("Order Confirmation"). At this point a contract will be formed, subject to these Terms of Sale and binding on you and us (the "Contract"). The tracking ID of our logistics provider will be sent to the customer via email.

We will always try to combine the ordered goods into one delivery. If this is not possible for any reason, the customer will receive a separate tracking ID for each delivery.

Return, Refund and Exchange

We want you to be completely satisfied with your purchase. We encourage you to take a look at our Returns and Refunds Policy for more information.

damage

If your order arrives damaged in any way, please email us as soon as possible at support@b atousai .com. Please include your order number, details of the damage and a photo of the item's condition in the email. We treat damage on a case-by-case basis and will do our best to find a satisfactory solution.

Please keep all packaging materials and damaged goods as they may be needed to contact the carrier and file a claim.

We accept returns up to 14 days after delivery if the item is unused and in its original condition. We will then refund you the full value of your order. For more information, see our Returns & Refunds Policy.

Latest news on COVID-19

The health and safety of our customers and employees is our top priority. The current Covid-19 situation has caused shortages in the supply of goods worldwide. We have redesigned our fulfillment center to meet government/state recommended guidelines on social distancing and personal protective equipment.

This means that the processing time for your order may be delayed. In general, the processing time is up to 3 business days, although this period may vary due to the issues related to Covid-19 and the government-imposed protective measures or reprisals against its citizens and the economy, which may affect our business. Processing times may also be extended during holidays, new launches, limited editions and promotions.

We will notify you once your order has been shipped or if we anticipate any problems fulfilling your order.

We thank you for your understanding and patience as we work together to resolve this issue.

shipping restrictions

We do not currently ship worldwide. As we continue to grow and expand, we will do our best to ship internationally to our customers in the future. We do not yet ship to the following areas:

• UK
• Switzerland
• Russia
• USA
• parts of North Africa
• Canada
• Middle East
• parts of Asia
• China

According to DHL countries and zones, we do not offer delivery to Zone 2, Zone 4, Zone 5, Zone 6, Zone 7 and Zone 8. You can find more information about this here . If you have any further questions, please feel free to contact us.

Contact us

If you have any questions about this shipping policy, you can contact us:

By visiting this page on our website: https://b atousai .com/pages/contact-us.

By sending us an email: support@b atousai .com.