All orders are usually processed within 3 working days. No orders are shipped or delivered on Sundays and public holidays.
Our preferred delivery provider is DHL. The shipping costs for your order will be calculated and displayed at checkout.

We accept returns up to 14 days after delivery if the item is unused and in its original condition. We will refund you the full order value.

Our return and refund policy was last updated on May 31, 2022.

At Batousai®, our goal is to deliver every order correctly and we hope you are happy with your purchase. If you would like to return something you have purchased from us, we will assist you with a refund or return if you make a claim within 14 days of purchase.